988
Suicide & Crisis Lifeline
Call or text 988 (US). Available 24/7 in English and Spanish. Chat at 988lifeline.org.
Call 988Trust & security
Care is sacred. We treat your data like it is.
HIPAA-compliant. SOC 2 Type II audited. Encrypted at rest and in transit. We never sell your data, and we never train AI on identifiable session content.
HIPAA
HIPAA-compliant by design
End-to-end encrypted messaging. Audit logs on every PHI access. Minimum-necessary by default.
SOC 2
SOC 2 Type II
Audited annually by an independent third party. Reports available under NDA.
BAA
BAA on request
Standard BAA available for orgs and self-employed practitioners. We've signed hundreds.
AES-256
Encryption everywhere
AES-256 at rest, TLS 1.3 in transit. Customer-managed keys for enterprise plans.
US-only
US data residency
All PHI stored and processed in US-based, HIPAA-eligible cloud regions. EU residency on roadmap.
AI policy
AI you can audit
Lily Coach uses HIPAA-eligible LLM endpoints. We never train on identifiable session content. Members can opt out.
RBAC
Role-based access
Granular roles for org admins, billing, comms. Just-in-time clinician access. Full audit log.
Privacy
Privacy as default
Members opt in to share, not out. De-identified by default in all org-side analytics.
Crisis
Crisis safety net
988 routing always one tap away. Lily Coach detects risk and escalates to human support 24/7.
Crisis resources
Help is always one tap away.
Lily's crisis routing is free, on every plan, for every user — no login required.
Security questions? We have answers.
Our team will share our SOC 2 report, BAA, security questionnaire, and DPA on request.